UPDATE (11:30 P.M) - Repairs to the broken water line are in progress, including the installation of a large valve that's needed for the fix. The "boil water" alert remains in affect for any Nyack Water customers who still have water. Mayor Jen White said as installation of the new valve is completed the village will be able to alert water customers to the timeline for restoration of service.
UPDATE (3 P.M.) - Nyack Water Company workers have located a broken 16-inch water main that knocked out water service to most of the Nyacks this morning and repairs are underway, according to Nyack Mayor Jen White.
While some Nyack water customers still have water service or limited water service, White said Nyack water customers should boil water from the tap as a health precuation before using it. White said the village will issue an alert when the boil water advisory is lifted.
White said workers have isolated the problem area on North Greenbush Road in West Nyack. She attributed the pipe break to aging infrastructure.
White noted that Nyack Hospital was alerted to the water problem this morning, as well as the Nyack Fire Department. Volunteers from the fire department were called to firehouse meetings this afternoon to be briefed on the problem.
The NY Alert system was being used this afternoon to alert Nyack water customers by telephone about the outage and the boil water advisory. White was expecting further updates on the water problem would be coming later today.
Without water, the outage was affecting businesses in the Nyack area, like the Dunkin' Donuts on Route 59, where a sign on the door noted the business was closed because it did not have water.
Number of customers affected: 15,000, including the Palisades Center mall. Restaurants at the mall don't have water.
A water main break on North Greenbush Avenue in West Nyack has cut off water supply to some homes and businesses throughout the Nyacks, officials with Nyack Water Company said this morning.
Residents in Nyack and Central, West and South Nyack are reporting either no water, low pressure or discolored streams.
Authorities said once water service is restored, the water may still not be suitable to use right out of the faucet.
"When water service is restored these areas will be under a boil water advisory," officials said. "Under a boil water advisory residents are asked to boil any water used for cooking, drinking, brushing teeth, or washing dishes. This advisory will remain in effect until further notice."
The first areas to be impacted were homes on North Greenbush Ave, Broom Boulevard, North and South Deleware Street, Chemong Court, Cayuga Court, Allegheny Avenue, Sunset View Lane, Nicholas Court and Strawberry Hill Lane.
Officials do not yet have a idea when service will be fully restored.
The Nyack Fire Department was alerted to the water supply problem early this morning and volunteer firefighters have been called to meetings at local firehouses this afternoon to discuss the water problem.
Residents with questions can call Nyack Water Company at (845) 358-3734, though the number has been busy for several hours.