[UPDATE] Most Nyackers Without Water; Repairs Continue Late Into the Night

Nyack Water Company says 16-inch water pipe broke in West Nyack, affecting entire water system. Heed "Boil Water Advisory."

UPDATE (11:30 P.M) - Repairs to the broken water line are in progress, including the installation of a large valve that's needed for the fix. The "boil water" alert remains in affect for any Nyack Water customers who still have water. Mayor Jen White said as installation of the new valve is completed the village will be able to alert water customers to the timeline for restoration of service. 

UPDATE (3 P.M.) - Nyack Water Company workers have located a broken 16-inch water main that knocked out water service to most of the Nyacks this morning and repairs are underway, according to Nyack Mayor Jen White.

While some Nyack water customers still have water service or limited water service, White said Nyack water customers should boil water from the tap as a health precuation before using it. White said the village will issue an alert when the boil water advisory is lifted.

White said workers have isolated the problem area on North Greenbush Road in West Nyack. She attributed the pipe break to aging infrastructure.

White noted that Nyack Hospital was alerted to the water problem this morning, as well as the Nyack Fire Department. Volunteers from the fire department were called to firehouse meetings this afternoon to be briefed on the problem.

The NY Alert system was being used this afternoon to alert Nyack water customers by telephone about the outage and the boil water advisory. White was expecting further updates on the water problem would be coming later today.

Without water, the outage was affecting businesses in the Nyack area, like the Dunkin' Donuts on Route 59, where a sign on the door noted the business was closed because it did not have water.

Number of customers affected: 15,000, including the Palisades Center mall. Restaurants at the mall don't have water.


A water main break on North Greenbush Avenue in West Nyack has cut off water supply to some homes and businesses throughout the Nyacks, officials with Nyack Water Company said this morning.

Residents in Nyack and Central, West and South Nyack are reporting either no water, low pressure or discolored streams.

Authorities said once water service is restored, the water may still not be suitable to use right out of the faucet.

"When water service is restored these areas will be under a boil water advisory," officials said. "Under a boil water advisory residents are asked to boil any water used for cooking, drinking, brushing teeth, or washing dishes. This advisory will remain in effect until further notice."

The first areas to be impacted were homes on North Greenbush Ave, Broom Boulevard, North and South Deleware Street, Chemong Court, Cayuga Court, Allegheny Avenue, Sunset View Lane, Nicholas Court and Strawberry Hill Lane.

Officials do not yet have a idea when service will be fully restored.

The Nyack Fire Department was alerted to the water supply problem early this morning and volunteer firefighters have been called to meetings at local firehouses this afternoon to discuss the water problem.

Residents with questions can call Nyack Water Company at (845) 358-3734, though the number has been busy for several hours.

Jennifer Maslowski August 12, 2012 at 12:37 AM
Our water was not affected (Livingston Pl, South Nyack). No loss in pressure, no discoloration, etc. Are we supposed to boil our water as well? We did not get a reverse call but we filter 100% of our drinking/cooking water through a very high efficiency filter so not concerned particularly...just wondering about washing the dishes.
F.W. August 12, 2012 at 12:48 AM
We have water on Laveta, looks clear, but they're telling us to boil it anyway? That's not what the alert message said...it listed a few streets in central and west nyack. confusing...
Pat August 12, 2012 at 01:06 AM
I have had NO alert and it is after 9:00pm. Yet, I get traffic updates and the warning about the sewage in the Hudson. Restaurants in town were still open and were told not to worry -- if there was a problem, the water would be shut down. This is absolutely counter to the warning residents have received. This town can't pave a sidewalk or manage the water service.
John Gromada August 12, 2012 at 01:17 AM
The Nyack Water Dept is an independent public authority - it is not managed by village government, but overseen by water commissioners who have been appointed by the mayor. The accountable people are the commissioners who are Phillip Bullock, Eileen Colarell, Ross Dailey, and Michael Kaneletz, who is the chair.
DLS August 12, 2012 at 01:30 AM
There are definitely conflicting messages being delivered by the Village and the NY alert system. Very comforting to know that they are all on the same page and well informed about a public health emergency situation.
Pat August 12, 2012 at 02:07 AM
Last summer, they did know there was a problem because they test the water frequently. Many, many people did not receive any notice. They have had time to work on notification, and have not. I understand it is hard to control all the variables: old pipes and mains, bacterial invasions, etc.; but it is not hard in this day and age to let people know.
Watchdog August 12, 2012 at 02:07 AM
Time to bring in United Water to take over Nyacks system? What do you think?
William Demarest (Editor) August 12, 2012 at 03:14 AM
As a Nyack resident, I have found the Nyack Water Company and its staff to be terrific ... providing good service at a much lower cost than United Water, which is part of a French-owned conglomerate. The water comes from the same source, but Nyack-area residents benefit from local control and the water that they use is not viewed as a commodity with which to make profits and boost dividends. Nyack water superintendent Harry Williams is a longtime local resident and volunteer firefighter. The key difference with Nyack Water .... it's a non-profit agency. http://nyack-ny.gov/about-the-water-department/
William Demarest (Editor) August 12, 2012 at 03:18 AM
If you are a Nyack Water Co. customer, the village advise that you still boil the water before using .... even for washing dishes. Remember, you eat off those dishes ... if the water is contaminated and you use it on the dishes ......
Suzanne Veraja August 12, 2012 at 03:20 AM
I talked to the guys down the street again, this will not be fixed until tomorrow. Could be tomorrow night. I just hope tomorrow at some point! This is crazy. What is up with the water, and constand blackouts in Rockland. I have only lived here a few years. Why are there so many of these issues? On top of water issues, my electricity goes out even in a bad rainstorm. They need major infrastructure repairs in this county. Nyack Water needs wireless sensors to monitor water flow. When I first moved here, they didn't even have a way to pay the water bill online. I couldn't beleive it. The only way to do it now is EFT payments. NUTS!!
William Demarest (Editor) August 12, 2012 at 03:23 AM
Nyack Fire Chief Jim Petriello said he was notified of the water problem early this morning. During the day, volunteer firefighters were called in for special meetings to go over the problem and volunteers have been manning the fire houses on standby in case of fire. In cases of water problems, tankers from neighboring fire departments are brought in to help ... and firefighters know how to draft water from sources such as the Hudson River.
William Demarest (Editor) August 12, 2012 at 03:29 AM
A large valve needed for the water line repairs is being installed in West Nyack. With the installation of this part, village officials expect they will be able to give water customers a timeline for restoration of service.
Pat August 12, 2012 at 03:30 AM
I have water, and water pressure, on Main near Midland. But never, ever any notification. This is truly disheartening.
Sarah Henry August 12, 2012 at 05:02 AM
Water just came back on about 12:30, The water is yellow an pressure is low - toilet won't refill, but tank can be filled with a bucket. Dishwasher is running -yay!
Corey pedroso August 12, 2012 at 06:34 AM
Its 2:30 and decided to heat up water in the tea kettle to wash dishes. Just out of curiosity i turned the faucet on and the water was at full pressure. No discoloration at all. Finally washed the dishes but will rewash them again in the morning and will hopefully be able to take a shower. Maybe the alert will stand down by morning. Very impressed with the quick response of fixing the problem. I am new to nyack so i cant complain.
Corey pedroso August 12, 2012 at 06:40 AM
IMO...eventho nyack is a great change of pace compared to the city it definitely needs a few upgrades in its infrastructure. You guys also need a news channel. Makes it easier to keep up with whats going on up here. If you do someone please tell me what channel..
WestNyacker August 12, 2012 at 07:20 AM
Corey you are very lucky. I live up the street from the break & still no water!! If anyone from Nyack water is reading this, this is like the 5th break in 2 years, it's getting very frustrating. You need to get your act together!! We are going on 23 hours now.
Jennifer Maslowski August 12, 2012 at 11:18 AM
The dishwasher doesn't heat water to boiling, does it? If there is a boil water alert even for washing dishes, shouldn't use the dishwasher.
Sarah Henry August 12, 2012 at 11:36 AM
Found this on the EPA site http://safewater.supportportal.com/link/portal/23002/23015/Article/32268/While-under-a-boil-water-advisory-can-dishes-safely-be-washed-in-a-dishwasher-that-has-a-high-heat-rinse-setting-155-F It's OK to use dishwasher!
Judy Martin August 12, 2012 at 11:40 AM
Best updates throughout the water emergency were right here on Patch. Thanks to Patch, and thanks to the many who posted up to date news! I'd raise a glass to you all, but I have to boil it, first!
emetib August 12, 2012 at 12:40 PM
Good question.
Stephen August 12, 2012 at 12:51 PM
I would like to know why it took so long to have the water turned off? The Nyack Water Co. should have maps which show every shut off valve. Why did it take so long? Are the maps that are using not updated?? The Water Commisioner, or the Water Board or who ever runs the Nyack Water Company are not doing their jobs. I would like to know WHERE IS THE PUBLIC SERVICE COMMISSION???????
Sara Gilbert August 12, 2012 at 02:41 PM
I've had water the whole time thankfully. Do I still need to boil my water prior to using it?? Also, the only reason I knew there was a problem was 'cuz of Patch updates. So, thank you! But this worries me.. I live in an apartment and there was no notice from Nyack directly. What if it were a bigger emergency? Does anyone know if I can get on a "call list" for emergencies?
livelife34 August 12, 2012 at 03:53 PM
Sign up for NYAlert, www.nylert.gov
Joan McDaniel August 12, 2012 at 06:04 PM
Well up and running I guess. I am also a supporter of the Nyack Water Company over United Water's high costs. Nyack's water system is old needs replacement which would cost an arm and leg. All I know is when it is down, the employees working on it do not rest until it is fixed. I love Nyack because the neighborly support system came through and kept things going.
MA August 12, 2012 at 08:29 PM
United Water is not the answer, As many have pointed out, the infrastructure is old and even if inspected may not show weaknesses. It would be beyond budgetary constraints to overhaul it and like with a home, even if you choose an area to upgrade it doesn't mean that there won't be more work to be done once you've begun. My only complaint is that the Emergency Alert call was not received by all. Kudos to the Patch for the timely updates!
elizabeth August 12, 2012 at 09:57 PM
Is it OK to take a bath in this water? Hope so: already did.
Jennifer Maslowski August 12, 2012 at 10:57 PM
Not a great idea. Quick showers, as long as there are no open wounds, and avoid ingestion. At least according to the DOH website.
Elaine Duddy August 15, 2012 at 12:45 AM
Who was responible to notify us that we need to boil our water. We never got a call, My son saw it on the Patch or we would still be using the water. We had gotten a call about the water main break but it listed only some streets that needed to boil their water and ours, Ward Drive, Central Nyack wasn't on there. I am glad we didn't get sick. Something is just not right about not notifyng people. My husband went to the dentist today in Nyack and he didn't know about it. Scary!
Clarkstown life August 18, 2012 at 07:00 PM
Sounds like someone has a special interest in United Water.....hmmm.


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